The little details that matter. 🖤
Welcome to Loco Lashes!
We want your shopping experience to be simple, enjoyable and straightforward. These Terms & Conditions explain how purchases work, what you can expect when shopping with us and your rights as a customer.
Please read them before placing an order.
Last updated: 30 October 2026
01. ABOUT LOCO LASHES
Loco Lashes is a UK-based online retailer specialising in professional eyelash extensions and lash essentials.
Our products are selected with professional lash artists in mind.
Trading Name:Â Loco Lashes
Email:Â info@locolashes.com
If you have any questions about our products, orders or these terms, please contact us using the details above.
02. OUR PRODUCTS
We aim to provide accurate product descriptions, photographs and specifications to help you make informed purchasing decisions.
Product packaging and appearance may occasionally vary slightly from the images displayed on our website. Any significant differences will be communicated where appropriate.
Please review product details carefully before purchasing, including curl type, thickness, length and relevant application instructions.
Some products are intended for professional use and should only be used by appropriately trained individuals.
All products are subject to availability.
03. PRICES & PAYMENTS
All prices displayed on our website are in British Pounds Sterling (GBP).
Any applicable taxes and delivery charges will be clearly displayed before you complete your purchase.
We accept the payment methods available at checkout.
Payment must be successfully authorised before an order can be processed.
If a genuine pricing error is identified, we will contact you before proceeding with an affected order where appropriate.
04. PLACING AN ORDER
When placing an order, please ensure that your contact details, delivery address and selected products are correct.
Once your order has been submitted, you will receive an email acknowledging your purchase.
An order acknowledgement does not necessarily mean your order has been accepted. Your order will be accepted when we send you an order acceptance confirmation.
If we are unable to fulfil an order, we will contact you and arrange an appropriate refund for any payment already taken.
05. SHIPPING & DELIVERY
We currently ship orders using Royal Mail Tracked 48.
Standard Delivery: £3.75 per order
Tracking information will be provided where available.
Delivery times are estimates and may vary depending on postal services and other circumstances.
For further information, please visit our Shipping & Returns page.
Your statutory rights concerning delivery remain unaffected.
06. CANCELLATIONS, RETURNS & REFUNDS
We understand that sometimes you may need to cancel or return an order.
For most eligible online purchases, you have the right to cancel within 14 days after receiving your goods, subject to applicable legal exceptions.
Once you notify us of your cancellation, you generally have a further 14 days to return the goods.
Certain sealed products may be excluded from change-of-mind returns once unsealed where the relevant legal hygiene exemption applies.
These exceptions do not affect your statutory rights if goods are faulty, damaged or not as described.
For full information, please see our Shipping & Returns page.
07. PROFESSIONAL PRODUCT USE
Certain Loco Lashes products are intended for use by trained professional lash artists.
Customers should ensure they select products suitable for their intended application and follow all relevant manufacturer instructions, safety guidance and recommended hygiene practices.
Where applicable, appropriate professional training and precautions should be followed.
Nothing in this section excludes or restricts any liability that cannot legally be excluded.
08. FAULTY OR INCORRECT PRODUCTS
We want every customer to have a positive experience shopping with Loco Lashes.
If you receive a faulty, damaged or incorrect product, please contact us with your order number and details of the issue.
We will review your enquiry and provide an appropriate remedy in accordance with applicable UK consumer law.
Your statutory rights remain unaffected.
09. WEBSITE CONTENT & COPYRIGHT
All original content on the Loco Lashes website, including our branding, photographs, graphics and written content, is protected by applicable intellectual property laws.
You may browse and use our website for personal, lawful purposes.
You must not reproduce, distribute or commercially use our protected content without permission, unless otherwise permitted by law.
10. LIMITATION OF LIABILITY
We take reasonable care to ensure our products and website meet applicable legal requirements.
We are not responsible for losses that are not reasonably foreseeable or for circumstances for which we are not legally responsible.
Nothing in these Terms & Conditions excludes or restricts liability for death or personal injury caused by negligence, fraud, defective products where liability cannot legally be excluded, or any other liability that cannot lawfully be limited.
Your statutory consumer rights remain unaffected.
11. CHANGES TO THESE TERMS
We may update these Terms & Conditions occasionally to reflect changes to our business, products or legal requirements.
Any updated terms will be published on this page.
The terms applicable to an order will generally be those in effect when the order was placed, unless a change is required by law or otherwise agreed.
12. GOVERNING LAW
These Terms & Conditions are governed by the applicable laws of the United Kingdom, taking account of the customer’s place of residence and any mandatory consumer protections.
Nothing in these terms removes rights that customers are entitled to under applicable consumer law.
QUESTIONS? WE’RE HERE TO HELP.
Have a question about our Terms & Conditions or shopping with Loco Lashes?
Our team is happy to help.
Email:Â info@locolashes.com
Love your lashes. Love your LOCO. 🖤