Your privacy matters to us. 🖤
At Loco Lashes, we want your shopping experience to be as smooth and enjoyable as possible. We also understand how important it is to keep your personal information safe.
This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, shop our products or get in touch with us.
Last updated: 30 October 2026
01. WHO WE ARE
Loco Lashes is a UK-based online retailer offering professional lash products and essentials.
For the purposes of UK data protection law, the business responsible for handling your personal information is:
Business Name: Loco Lashes
Email: info@locolashes.com
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the details above.
02. INFORMATION WE COLLECT
When you visit our website or place an order, we may collect certain personal information.
This can include:
- Personal Details: Your name, email address and telephone number.
- Order Information: Products purchased, order history and transaction details.
- Delivery Information: Your billing and shipping addresses.
- Payment Information: Payment status, payment method and transaction references. Payment card details are handled by our payment providers.
- Website Information: Your IP address, browser type, device information and website activity.
- Communication Details: Information you provide when contacting us or making an enquiry.
We only collect information that is necessary for legitimate business purposes or where you have chosen to provide it.
03. HOW WE USE YOUR INFORMATION
We use your personal information to operate our online shop and provide you with a reliable shopping experience.
This includes:
Processing Your Orders
To confirm purchases, process payments and arrange delivery.
Customer Support
To respond to questions, resolve order issues and assist with enquiries.
Website Improvements
To understand how visitors use our website and improve its performance.
Marketing & Updates
To send promotional emails, product launches and special offers where you have consented or where otherwise permitted by law.
Legal Obligations
To maintain appropriate business records and comply with applicable legal requirements.
We do not sell your personal information to third parties.
04. OUR LEGAL BASIS FOR PROCESSING DATA
Under UK data protection law, we must have a valid legal basis for using your personal information.
Depending on the circumstances, we may rely on:
Contractual Necessity
When processing your information is required to fulfil an order or provide a service you have requested.
Legal Obligations
When we must retain or disclose information to comply with the law.
Legitimate Interests
When information is needed to operate, secure and improve our business, provided these interests do not override your rights.
Consent
Where we ask for your permission, such as for certain marketing communications or optional website cookies.
Where we rely on consent, you can withdraw it at any time.
05. PAYMENTS & WEBSITE SECURITY
When you make a purchase through Loco Lashes, your payment is processed using the secure payment methods available at checkout.
Payment information is handled by our payment service providers in accordance with their own privacy and security practices.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
However, no method of transmitting information over the internet can be guaranteed to be completely secure.
06. SHARING YOUR INFORMATION
We may share relevant personal information with trusted third-party service providers where necessary to operate our business.
These may include:
Payment Providers
To securely process transactions and refunds.
Delivery Companies
To arrange shipping and delivery of your purchases, including Royal Mail.
Website & Hosting Providers
To maintain and support our website and online shop.
Email & Marketing Services
To send order confirmations, customer communications and marketing messages where permitted.
Professional Advisers & Authorities
Where necessary to meet legal obligations or obtain professional advice.
We only share information where there is an appropriate reason to do so.
07. COOKIES & WEBSITE TRACKING
Our website may use cookies and similar technologies to improve functionality and support your shopping experience.
These may include:
Essential Cookies
Required for features such as your shopping basket, checkout and website security.
Analytics Cookies
Used to understand how visitors interact with our website.
Marketing Cookies
Used to support advertising and promotional activities where applicable.
Where required by law, we will request your consent before placing non-essential cookies.
You can manage your cookie preferences through our website’s cookie settings, where available, or through your browser.
For more information, please see our Cookie Policy, if provided.
08. HOW LONG WE KEEP YOUR INFORMATION
We only retain personal information for as long as reasonably necessary for the purposes for which it was collected.
For example:
- Order and transaction records may be retained to meet accounting and tax obligations.
- Customer enquiries may be retained for an appropriate period to manage support requests.
- Marketing information may be retained until you unsubscribe or withdraw consent, subject to any records needed to honour your preferences.
Retention periods depend on the type of information and applicable legal requirements.
When information is no longer needed, we take appropriate steps to securely delete or anonymise it.
09. YOUR DATA PROTECTION RIGHTS
Under UK data protection law, you may have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Ask us to correct inaccurate or incomplete information.
- Erasure: Request deletion of your information in certain circumstances.
- Restriction: Ask us to limit how your information is processed.
- Objection: Object to certain uses of your information.
- Data Portability: Request certain information in a commonly used, machine-readable format.
- Withdraw Consent: Withdraw consent where we rely on it to process your information.
These rights are subject to applicable legal conditions and exemptions.
To exercise your rights, please contact us using the email address provided in this policy.
You also have the right to complain to the UK Information Commissioner’s Office (ICO) if you are concerned about how your information is handled.
10. MARKETING COMMUNICATIONS
We may occasionally send information about new product launches, special offers, restocks and other Loco Lashes updates.
We will only send electronic marketing communications where we have a lawful basis to do so and comply with applicable marketing rules.
You can unsubscribe from marketing emails at any time using the unsubscribe link included in our messages or by contacting us directly.
Unsubscribing from marketing will not prevent you from receiving essential communications about your orders.
11. INTERNATIONAL DATA TRANSFERS
Some of the service providers we use may process or store personal information outside the United Kingdom.
Where international transfers take place, we will take appropriate steps to ensure that personal information receives the protection required under applicable UK data protection law.
12. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy occasionally to reflect changes to our business, website functionality or legal requirements.
Any updates will be published on this page, together with a revised date where appropriate.
We encourage you to review this policy periodically.
13. GET IN TOUCH
Questions about your privacy? We’re here to help.
If you have any questions about this Privacy Policy or would like to exercise your data protection rights, please contact us.
Loco Lashes
Email: info@locolashes.com
We aim to respond to privacy-related enquiries as promptly as possible.
Love your lashes. Love your LOCO. 🖤