Your Loco order, from our lash bed to yours. 🖤
We want your shopping experience with Loco Lashes to be as smooth as possible. Whether you’re waiting for your latest lash essentials or need a little help with an order, we’ve got you covered.
Below you’ll find everything you need to know about shipping, returns and refunds.
01. SHIPPING INFORMATION
Your lash essentials, delivered to your door.
All Loco Lashes orders are shipped using Royal Mail Tracked 48.
Delivery Cost: £3.75
Your order will be tracked, so you can keep an eye on its journey from us to you.
What you need to know:
- Delivery Service: Royal Mail Tracked 48
- Shipping Cost: £3.75 per order
- Tracking: Available for your delivery
- Signature: No signature required
Royal Mail Tracked 48 generally aims to deliver within two to three working days after dispatch, although delivery times are not guaranteed.
Please ensure your delivery address is correct before completing your purchase.
02. RETURNS & CANCELLATIONS
Changed your mind? We understand!
We want you to love your Loco Lashes products. However, we understand that sometimes you may need to return an item.
For most eligible online purchases, you have 14 days from the day after receiving your order to notify us that you wish to cancel.
Once you’ve notified us, you generally have a further 14 days to return the items.
To request a return, please contact us with your order number and details of the products you’d like to return.
Important Information About Hygiene
Due to the hygienic nature of certain lash products, some items may not be eligible for change-of-mind returns once their hygiene seals have been broken.
This exclusion only applies where the product meets the relevant legal conditions for sealed goods that are unsuitable for return for health protection or hygiene reasons.
Your statutory rights, including your rights relating to faulty or incorrectly supplied products, are never affected.
03. FAULTY PRODUCTS
Something not quite right? We’re here to help.
At Loco Lashes, we want you to be obsessed with your order!
We take pride in our products and want every lash artist to have the best possible experience shopping with us.
If something isn’t quite right with your order, don’t worry — we’re here to help.
Please contact us with your order number, a description of the issue and, where helpful, photographs of the product.
We’ll review the information and help arrange an appropriate solution in accordance with your consumer rights.
04. REFUNDS
Let’s get things sorted.
Once we’ve received and checked your returned item, we’ll confirm the outcome of your return request.
Approved refunds will be issued to your original payment method.
For eligible cancellations under UK consumer law, refunds will be processed within the applicable statutory timeframe, generally within 14 days of receiving the returned goods or evidence that they have been sent back.
Where required by law, refunds will also include the original standard delivery charge.
Return Postage
For change-of-mind returns, you may be responsible for return postage where this has been clearly communicated before purchase.
Where we are legally responsible for return costs, such as for certain faulty or incorrectly supplied products, we will cover reasonable return postage.
Your statutory consumer rights are not affected.
05. INCORRECT ORDERS
Received the wrong item? Let’s fix that.
If your order arrives and something isn’t what you ordered, please get in touch with us as soon as possible.
When contacting us, please include:
- Your order number
- Details of the incorrect product
- A photograph, if possible
Our team will look into the issue and help arrange a suitable resolution.
06. NEED A LITTLE HELP?
Questions about your order? We’ve got you. 🖤
Whether you need help with delivery, a return or an existing order, we’re always happy to help.
You can contact us through our Contact page or directly by email.
Email: info@locolashes.com
Please include your order number when contacting us so we can assist you as quickly as possible.
THANK YOU FOR SHOPPING LOCO!
Thank you so much for supporting Loco Lashes.
Your support means everything to us, and we’re so happy to have you as part of our lash-loving community!
Love your lashes. Love your LOCO.